Legal
Last updated: 19 September 2026
Dubai only. We do not currently deliver to Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, or Fujairah, and we do not ship internationally.
We are working on expanding. Join our list and we will tell you when we reach you.
| Standard delivery — within 5–7 days | Free |
| Express delivery — within 48 hours | Not yet available |
Delivery is free on every order, whatever its size. There is nothing to pay for delivery in your cart and nothing added at the door.
Express delivery is not running yet. We will offer it once we can do it properly; until then the option appears on the site marked as coming soon so you know it is on the way.
Every order is confirmed by phone or WhatsApp before we deliver. Nobody arrives at your door unannounced, and we never dispatch without speaking to you first.
Standard delivery — within 5–7 days. We deliver in person, at weekends. Orders confirmed during the week go out on the following weekend, which is why the window is 5–7 days rather than a day or two.
You will be contacted before delivery with an approximate time. We would rather give you a window we can keep than promise sooner and miss.
You may pay online by card when you order, or in cash when it arrives. You choose at checkout.
Cards are taken by Stripe on their own secure page, which also accepts Apple Pay and Samsung Pay. The card number is entered there and never reaches us. Paying this way settles the order in full — there is nothing to pay at the door.
Payment is made in cash on arrival. Please have the exact amount ready — we may not carry change.
You may inspect the outer packaging before accepting, and you may refuse the order at the door if you change your mind.
If you paid in cash there is simply nothing to pay. If you paid by card we refund you — within 7 business days of the bottle coming back to us, with your bank usually taking a further two or three days to show it. See our Returns & Refunds page.
We will attempt delivery and call you on the number provided.
If nobody is available, we will attempt delivery twice more. After a third failed attempt the order is cancelled — and refunded in full if you paid by card. Repeated failed deliveries may mean we require prepayment on future orders.
Please make sure your phone number is correct and that you can answer it.
Dubai addresses can be difficult to locate. Sharing a Google Maps pin at checkout is the single most reliable way to make sure your order arrives — open Google Maps, hold on your location, and paste the link.
A building name and apartment number, plus any nearby landmark in the notes field, also help considerably.
Inspect the outer packaging before accepting. If it is visibly damaged you may refuse the delivery, or accept it and contact us within 48 hours. See our Returns & Refunds page.