Contact

We read every message.

For orders, stockist enquiries, or press, write to us directly. We reply within 24 hours, Saturday to Thursday.

For anything about an existing order, please include your order number — it begins with TEN-.

PostUnit RETAIL-15, Ground Floor, Azizi Riviera 20, Bur Dubai, P.O. Box 15403, Dubai, United Arab Emirates

Complaints

If something has gone wrong, tell us first and give us the chance to fix it. Email info@theeleventhnote.com with your order number and what happened. We will acknowledge within 24 hours and aim to resolve within 5 business days.

If you are not satisfied with our response, you may raise the matter with the Dubai Department of Economy and Tourism (Consumer Protection) via the Dubai Consumer app, consumerrights.ae, or by calling 600 545 555.